Refund and Cancellation Policy

Last updated: 15 August 2026

1. The 30-day money-back guarantee

If UniForge Pro is not what you expected, write to us within 30 days of your payment and we will refund it in full. You do not need to justify the request. This applies to your first payment on a plan, whether monthly ($3.50) or yearly ($29), and to a renewal you did not intend to happen.

Builds you already generated stay yours. We do not delete your projects, revoke downloads you have taken, or ask you to destroy work you produced while subscribed — the refund returns your money and ends the subscription, and that is all it does.

2. How to cancel

Email billing@uniforge.tech from the address on your account and ask us to cancel. Cancelling stops the next renewal; it does not end the period you have already paid for, so Pro keeps working until that period runs out and then your account returns to the free plan. Free includes three complete builds a month, so cancelling never locks you out of the service.

Credits already granted for a period you paid for remain on your account for the rest of that period.

3. How to request a refund

Email billing@uniforge.tech from the address on your account with the date of the payment. That is the whole process — there is no form. We aim to acknowledge within 2 business days and to approve or decline within 5 business days. Approved refunds are returned to the original payment method; how quickly it appears is set by your bank or card issuer, and is typically 5 to 10 business days after we approve it.

Payments made by Easypaisa or JazzCash are activated by hand, and refunded the same way, to the account the payment came from.

4. After 30 days

Outside the 30-day window we do not refund as a matter of course, and a yearly plan is not refunded pro rata partway through its term. We would rather say that plainly than imply a flexibility we do not offer. Two exceptions we will always honour: a payment you did not authorise, and a charge caused by a fault on our side — a failed build we could not deliver, a duplicate charge, or a renewal taken after you asked us to cancel. Write to us and we will put it right.

5. Complaints

If something has gone wrong, email billing@uniforge.tech with the details. We aim to acknowledge every complaint within 2 business days and to resolve it within 10 business days. If we need longer, we will tell you why and give you a date.

If you are not satisfied with how we resolved it, you can escalate to our payment provider directly — see section 6 — or, where you have them, use the consumer-protection remedies available to you in your own country. Escalating never costs you the right to a refund under this policy.

6. Who you are buying from

Card and UPI payments for UniForge are sold by Paddle, which acts as the merchant of record and appears on your statement. Paddle handles the payment, the tax and the invoice; UniForge provides the service itself. That means you can raise a billing dispute with Paddle’s buyer support as well as with us, and Paddle can issue a refund independently under this policy.

For anything that is not about billing — how a build works, what the service does, a bug — write to hello@uniforge.tech or use the contact page, and see our Terms of Service.